setup & help guide

Sign up at capturepay.store/get-started: your name, email, password, organization name, and a plan (Solo, Studio, or Agency). You’ll get a confirmation email; click it and you’re in.

You can pick an organization photo right after confirming, and change it anytime from Settings.

Before you can create your first event, fill in Settings → company contact: a name, email, and phone number. This is what shows up on a family’s order confirmation so they have someone real to reach about a refund or any issue with their order.

Items are the individual products a family can order: prints, digital downloads, add-ons. Group them with categories, which also controls the order they show up in on your storefront.

A package bundles items together, and you’ll assign one package to each event. An item can be marked multi-select (e.g. a 4-photo bundle a family distributes across shot types) or given priced add-ons.

An event ties a customer (the team, league, or program you’re shooting for), a date, and a package together. From the event page, generate a prepay link: a unique code for that one team and that one shoot, not a public storefront.

A link closes automatically ahead of the event. Set a default in Settings → prepay links (e.g. “4 hours before the event starts”), and adjust any individual link’s close time afterward. Share the link directly, or download its QR code from the event page.

Settings → payments → connect stripe: each business connects its own Stripe account. Families pay you directly through your storefront; a small platform fee (set by your plan) is taken automatically. You’ll need to finish Stripe’s own short verification before payments can go through.

Employees → invite employee: enter their name and email and they’ll get a real invite to set a password and join your account directly; they can’t create a separate account of their own. Mark someone as a photographer to route special-order alerts to them specifically.

Only the account owner can invite or remove employees, and only the owner can manage billing and payments. Everything else (events, items, orders, notes) is shared across your whole team.

When a prepay link closes with a flagged (“special”) order on it, capturepay can email your team about it. Settings → notifications lets you turn this on or off separately for photographers and for other employees.

Solo, Studio, and Agency differ in team size, catalog features (add-ons, note templates, custom branding), and platform fee. Upgrade anytime from Settings → billing & plan. No need to contact anyone.

Settings → danger zone: transfer ownership to a teammate who’s already joined, or delete your account. If you’re the owner, deleting your account deletes the whole organization; anyone else deleting theirs only removes their own access.